Return & Replacement Policy

This policy explains when and how jewellery bought from Brij Kishore Saraf & Sons Pvt. Ltd ("we", "us", or "the firm") can be replaced, returned, or exchanged. Gold, silver, and diamond jewellery is sold by weight at the metal rate of the day, so the rules below are designed to be fair to you while reflecting how precious-metal jewellery is priced.

1. Replacement for a manufacturing defect

If a piece has a manufacturing defect - for example a broken link or clasp, a loose or fallen stone, or a finishing fault - please bring it to our showroom within 7 days of the bill date. After inspection by our staff we will repair it free of charge or, where it cannot be repaired properly, replace it with the same or a similar design of equal weight and value.

2. Returns

Because every piece is priced on its weight at the metal rate of the day of sale, a completed purchase is normally not returnable for a refund. A return with a refund is accepted only when:

• the item supplied does not match the bill (a different item, a lower weight, or a lower purity / karat than stated on the bill or hallmark), and you report it within 7 days of the bill date; or
• a manufacturing defect under section 1 can neither be repaired nor replaced with a suitable piece.

In these cases we refund the full amount you paid for that item, including making charges and GST.

3. Exchange and buy-back of jewellery bought from us

Jewellery bought from us can be exchanged for new jewellery at any time, or sold back to us, against the original bill. The return value is:

Product	Return value
Gold Jewellery	100% return on 916 / 750 jewellery at the current rate of 916 / 750
Diamond Jewellery	85% return on the diamond value, and 100% return on the gold at the current rate of 750 / 583
Silver Ornaments	85% return on Silver 850 92.5% return on Silver 925 50% return on Silver 50

• The metal value is worked out on the net metal weight (stones and other non-metal parts excluded) and the purity found on testing at our counter, at our current rate on the day of exchange.
• Making / labour charges, GST, and charges for stones, beads, or other materials are not refundable on an exchange or buy-back.
• Diamond and certified jewellery must be brought with its original certificate; the diamond value is taken as per that certificate.

4. Items not eligible for return or replacement

• Jewellery made, altered, or resized to your order (custom orders), and engraved pieces.
• Gold and silver coins and bars, except where the item does not match the bill.
• Damage caused by wear and tear, accident, misuse, chemicals, or a repair or alteration done elsewhere.
• Items whose hallmark, HUID, tag, or certificate has been tampered with or is missing.
• Items brought without the original bill or estimate.

5. Conditions for every request

• The original bill or estimate must be presented, and the item must be brought to our showroom for inspection and purity testing.
• For high-value transactions, a valid photo ID (PAN / Aadhaar) may be required as the law requires.
• Diamond and certified jewellery must be returned with its original certificate.
• The final decision on a defect, a mismatch, or the exchange value is taken after inspection by our staff and is explained to you at the counter.

6. How refunds are paid

• An approved refund is paid to the original mode of payment. A payment made by card, UPI, or net banking (including an online payment) is reversed to the same card or account, normally within 7 to 10 working days of approval; the time your bank takes to credit it may vary.
• Cash refunds are paid only within the limits allowed by law; any larger amount is paid by bank transfer to an account in the buyer's name.
• An advance paid on an order that is cancelled before work on it has started is refunded in full; once work has started, the cost already incurred may be adjusted from the advance.

7. How to make a request

Please visit our showroom with the item and its bill, or reach us through the Contact Us page first and we will guide you. We aim to confirm the outcome of an inspection within 3 working days of receiving the item.

8. Changes to this policy

We may update this policy from time to time. The policy in force on the date of your bill applies to that purchase. The "Last updated" date above shows when it was last changed.